⚠️ IMPORTANT — PLEASE READ BEFORE PURCHASING

The following items are NOT eligible for return and are considered FINAL SALE:

• Sale & clearance items
• Wedding & bridal gowns
• Accessories & jewelry
• Cosmetics, beauty, skincare & hair-care products
• Special-order or made-to-order merchandise
• All international orders

By completing your purchase, you acknowledge these restrictions. Please review this full policy before buying.

 

Crown & Veil Co. Return Policy

At Crown & Veil Co., we truly hope you love every item you receive. If something isn’t quite right, we’re here to make the return process as clear and straightforward as possible.

How to Request a Return

To request a return, please contact our customer service team at crownandveilcompany@gmail.com or visit our Returns Page within 7 days of delivery.

Approved returns must be shipped according to the instructions provided by our customer service team and postmarked within 7 days of return approval. Returns sent without prior authorization may not be accepted.

Return Requirements

To be eligible for return, merchandise must be:

• Unworn, unwashed, unaltered, and unused
• Free of stains, odors, makeup, pet hair, and other signs of wear
• Returned with all original tags attached
• Returned in its original packaging and condition

Items that do not meet these requirements may be declined.

Store Credit and Fees

Approved returns will receive Crown & Veil Co. store credit rather than a refund to the original payment method.

A 25% restocking fee will be deducted from the item’s purchase price. Original shipping charges are nonrefundable, and customers are responsible for return shipping.

If Crown & Veil Co. provides a prepaid return label, the cost of that label will be deducted from the store credit. Customers who purchase their own return postage will not also be charged for a prepaid return label.

Store credit is calculated from the amount actually paid for the eligible item after any discounts, restocking fees, and applicable shipping deductions. Promotions, discounts, and coupon values will not be reimbursed or added to the store credit.

Approved store credit will generally be issued within 5–7 business days after the return has been received and inspected.

Final Sale Items

Items clearly marked Final Sale cannot be returned or exchanged.

Final Sale merchandise may include:

• Sale and clearance items
• Bridal gowns
• Special-order or made-to-order merchandise
• Beauty, skincare, hair-care, and intimate products
• Jewelry, accessories, and other select items identified as Final Sale

When applicable, Final Sale status will be displayed on the product page before purchase.

International Orders

All international orders are Final Sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items

Final Sale restrictions do not prevent customers from contacting us when an item arrives damaged, defective, incorrect, or materially different from its product description.

Please email crownandveilcompany@gmail.com promptly after delivery with your order number and clear photographs of the item, packaging, and any damage or discrepancy. We will review the issue and provide an appropriate resolution.

Crown & Veil Co. reserves the right to inspect returned merchandise and deny any return that does not comply with this policy.